FromWe Care
Reply-toWe Care
ToBrian B
DateFri, Dec 17 at 3:17 PM
subjectRE: Fwd: Wirefly.com Order #593828608 (#8675-205793639-1768)
Hide details 12/17/10
Dear Brian B,
Thank you for contacting our Customer Service Department. We regret any inconvenience caused by this issue. Our Distribution Center is shipping a replacement case to your shipping address. Please allow 3-5 days for your new case to be delivered. You do not need to return your broken case. We hope this addresses your issue, but feel free to reply to this email if we may be of further assistance.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Dec 16 10:36: 30 PM
Subject: Fwd: Wirefly.com Order #593828608
Hello,
My Droid protective case that I purchased has broken. How do I get a
replacement?
Thanks,
Brian
Forwarded message
From:
Date: Thu, Nov 4 at 8:17 PM
Subject: Wirefly.com Order #593828608
To:
Thank you for shopping with Wirefly.com, Brian B!
We have received and are processing your order.
Track the progress of your order online. Click the link below to access the
same information our agents would access if you called or to view and print
your order details. It normally takes about 15 minutes after placing your
order for this site to update.
Http://www.whereismyorder.com/wm2/login. Aspx? Referringdomain=wirefly&orderid=593828608&lastname=B&eid=
Your order information
Order Number 593828608
Your Order Includes:
Qty - Description
1 DROID 2 by Motorola
Mobile Number: To Be Assigned
1 Black Rubberized Protective Shield for Motorola Droid 2 A955
1 Nationwide Talk 450
1 PDA/Smartphone Personal Email and Web
Amount to be collected when your order is approved: $20.98
(Includes processing & regulatory cost recovery fees)
Visa *5980
Verizon Wireless charges will be billed separately.
Shipping address
Brian B, Dr
Pearland, TX 77581
What happens next
Your order has been submitted to Verizon Wireless for processing and credit
approval. Typically Verizon Wireless will approve your order within 24
hours. Although it is rare, it can sometimes take up to 2-3 days. Once
Verizon Wireless approves your order, we will send you another e-mail and
ship your phone the same day.
Sometimes Verizon Wireless requests a clarification or additional
information in order to complete the credit check and activation process. It is very important that you check your e-mail ()
or check your order status online later today and over the next 24 hours to
avoid any delays in receiving your order.
Click on the following link
https://one-time-offer.com/gateway.Asp? P=92A2422232BE77B7D7F706E72FC3B3D38313639F16D6060727to
claim your Cash Back Incentive on your next purchase when you enroll
in
Webloyalty's service. See offer and billing details.
Sincerely,
The Customer Service Team at Wirefly.com
All orders are subject to our Pricing Policy, Shipment Policy, Return Policy
and other terms of use available on our online Customer Support site located
at www.whereismyorder.com.
Please do not reply to this email address. This mailbox is not monitored
for replies.
CNF1-001 Reply Forward
Brian BBrian, thanks for the follow up but I have yet to see the replacement. Regard...
Jan 5
Brian BAny word?
Jan 17
Brian BLoading... Jan 17 Reply |Brian B to We
Show details Jan 17
Any word?
- Show quoted text -
On Jan 5 12:14 PM, "Brian B" wrote:
Brian,
Thanks for the follow up but I have yet to see the replacement.
Regards,
Brian
On Fri, Dec 17 at 3:17 PM, We Care wrote:
Dear Brian B,
Thank you for contacting our Customer Service Department. We regret any
inconvenience caused by this issue. Our Distribution Center is shipping a
replacement case to your shipping address. Please allow 3-5 days for your
new case to be delivered. You do not need to return your broken case. We
hope this addresses your issue, but feel free to reply to this email if we
may be of further assistance.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Dec 16 10:36: 30 PM
Subject: Fwd: Wirefly.com Order #593828608
Hello,
My Droid protective case that I purchased has broken. How do I get a
replacement?
Thanks,
Brian
Forwarded message
From:
Date: Thu, Nov 4 at 8:17 PM
Subject: Wirefly.com Order #593828608
To:
Thank you for shopping with Wirefly.com, Brian B!
We have received and are processing your order.
Track the progress of your order online. Click the link below to access
the
same information our agents would access if you called or to view and print
your order details. It normally takes about 15 minutes after placing your
order for this site to update.
Http://www.whereismyorder.com/wm2/login. Aspx? Referringdomain=wirefly&orderid=593828608&lastname=B&eid=
Your order information
Order Number 593828608
Your Order Includes:
Qty - Description
1 DROID 2 by Motorola
Mobile Number: To Be Assigned
1 Black Rubberized Protective Shield for Motorola Droid 2 A955
1 Nationwide Talk 450
1 PDA/Smartphone Personal Email and Web
Amount to be collected when your order is approved: $20.98
(Includes processing & regulatory cost recovery fees)
Visa *5980
Verizon Wireless charges will be billed separately.
Shipping address
Brian B,
Dr
Pearland, TX 77581
What happens next
Your order has been submitted to Verizon Wireless for processing and credit
approval. Typically Verizon Wireless will approve your order within 24
hours. Although it is rare, it can sometimes take up to 2-3 days. Once
Verizon Wireless approves your order, we will send you another e-mail and
ship your phone the same day.
Sometimes Verizon Wireless requests a clarification or additional
information in order to complete the credit check and activation process.
It is very important that you check your e-mail (
)
or check your order status online later today and over the next 24 hours to
avoid any delays in receiving your order.
Click on the following link
Https://one-time-offer.com/gateway.Asp? P=92A2422232BE77B7D7F706E72FC3B3D38313639F16D6060727to
claim your Cash Back Incentive on your next purchase when you enroll
in
Webloyalty's service. See offer and billing details.
Sincerely,
The Customer Service Team at Wirefly.com
All orders are subject to our Pricing Policy, Shipment Policy, Return
Policy
and other terms of use available on our online Customer Support site
located
at www.whereismyorder.com.
Please do not reply to this email address. This mailbox is not monitored
for replies.
Cnf1-001
Reply Forward
We CareDear Brian B, Thank you for contacting our Customer Service Department. U...
Jan 17 (13 days ago)
Brian BWhat was the tracking number? I never received it!
Jan 17 (13 days ago)
Brian BLoading... Jan 17 (13 days ago) Reply |Brian B to We
Show details Jan 17 (13 days ago)
What was the tracking number? I never received it!
- Show quoted text -
On Mon, Jan 17 at 5:04 PM, We Care wrote:
Dear Brian B,
Thank you for contacting our Customer Service Department. Upon reviewing your email we have found that a second case has been sent to your address and according to FedEx the case was delivered on 12/23. Unfortunately, we will be unable to send another case to your shipping address. We regret any inconvenience caused by this issue and we hope this addresses your email.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Jan 17 7:31: 55 AM
Subject: Re: Fwd: Wirefly.com Order #593828608 (#8675-205793639-1768)
Any word?
On Jan 5 12:14 PM, "Brian B" wrote:
Brian,
Thanks for the follow up but I have yet to see the replacement.
Regards,
Brian
On Fri, Dec 17 at 3:17 PM, We Care wrote:
Dear Brian B,
Thank you for contacting our Customer Service Department. We regret any
inconvenience caused by this issue. Our Distribution Center is shipping a
replacement case to your shipping address. Please allow 3-5 days for your
new case to be delivered. You do not need to return your broken case. We
hope this addresses your issue, but feel free to reply to this email if
we
may be of further assistance.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Dec 16 10:36: 30 PM
Subject: Fwd: Wirefly.com Order #593828608
Hello,
My Droid protective case that I purchased has broken. How do I get a
replacement?
Thanks,
Brian
Forwarded message
From:
Date: Thu, Nov 4 at 8:17 PM
Subject: Wirefly.com Order #593828608
To:
Thank you for shopping with Wirefly.com, Brian B!
We have received and are processing your order.
Track the progress of your order online. Click the link below to access
the
same information our agents would access if you called or to view and
print
your order details. It normally takes about 15 minutes after placing your
order for this site to update.
Http://www.whereismyorder.com/wm2/login. Aspx? Referringdomain=wirefly&orderid=593828608&lastname=B&eid=
Your order information
Order Number 593828608
Your Order Includes:
Qty - Description
1 DROID 2 by Motorola
Mobile Number: To Be Assigned
1 Black Rubberized Protective Shield for Motorola Droid 2 A955
1 Nationwide Talk 450
1 PDA/Smartphone Personal Email and Web
Amount to be collected when your order is approved: $20.98
(Includes processing & regulatory cost recovery fees)
Visa *5980
Verizon Wireless charges will be billed separately.
Shipping address
Brian B,
Dr
Pearland, TX 77581
What happens next
Your order has been submitted to Verizon Wireless for processing and
credit
approval. Typically Verizon Wireless will approve your order within 24
hours. Although it is rare, it can sometimes take up to 2-3 days. Once
Verizon Wireless approves your order, we will send you another e-mail and
ship your phone the same day.
Sometimes Verizon Wireless requests a clarification or additional
information in order to complete the credit check and activation process.
It is very important that you check your e-mail (
)
or check your order status online later today and over the next 24 hours
to
avoid any delays in receiving your order.
Click on the following link
Https://one-time-offer.com/gateway.Asp? P=92A2422232BE77B7D7F706E72FC3B3D38313639F16D6060727to
claim your Cash Back Incentive on your next purchase when you enroll
in
Webloyalty's service. See offer and billing details.
Sincerely,
The Customer Service Team at Wirefly.com
All orders are subject to our Pricing Policy, Shipment Policy, Return
Policy
and other terms of use available on our online Customer Support site
located
at www.whereismyorder.com.
Please do not reply to this email address. This mailbox is not monitored
for replies.
Cnf1-001
Reply Forward
Brian BThis is shotty customer service. Will I receive the replacement cover that I...
Jan 18 (13 days ago) Reply |We Care to me
Show details Jan 18 (12 days ago)
Dear Brian B,
Thank you for contacting our Customer Service Department. The FedEx tracking number for your accessory is #563534273165615.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Jan 17 7:11: 43 PM
Subject: Re: Re: Fwd: Wirefly.com Order #593828608 (#8675-205793639-1768)
- Show quoted text -
What was the tracking number? I never received it!
On Mon, Jan 17 at 5:04 PM, We Care wrote:
Dear Brian B,
Thank you for contacting our Customer Service Department. Upon reviewing
your email we have found that a second case has been sent to your address
and according to FedEx the case was delivered on 12/23. Unfortunately,
we will be unable to send another case to your shipping address. We regret
any inconvenience caused by this issue and we hope this addresses your
email.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
Original Message
From: Brian B ()
Sent: Jan 17 7:31: 55 AM
Subject: Re: Fwd: Wirefly.com Order #593828608 (#8675-205793639-1768)
Any word?
On Jan 5 12:14 PM, "Brian B" wrote:
Brian,
Thanks for the follow up but I have yet to see the replacement.
Regards,
Brian
On Fri, Dec 17 at 3:17 PM, We Care wrote:
Dear Brian B,
Thank you for contacting our Customer Service Department. We regret any
inconvenience caused by this issue. Our Distribution Center is shipping
a
replacement case to your shipping address. Please allow 3-5 days for
your
new case to be delivered. You do not need to return your broken case. We
hope this addresses your issue, but feel free to reply to this email if
we
may be of further assistance.
Thank you,
Brian Mzamo
Wirefly Customer Service Department
— Original Message
From: Brian B ()
Sent: Dec 16 10:36: 30 PM
Subject: Fwd: Wirefly.com Order #593828608
Hello,
My Droid protective case that I purchased has broken. How do I get a
replacement?
Thanks,
Brian
- Forwarded message
From:
Date: Thu, Nov 4 at 8:17 PM
Subject: Wirefly.com Order #593828608
To:
Thank you for shopping with Wirefly.com, Brian B!
We have received and are processing your order.
Track the progress of your order online. Click the link below to access
the
same information our agents would access if you called or to view and
print
your order details. It normally takes about 15 minutes after placing
your
order for this site to update.
Http://www.whereismyorder.com/wm2/login. Aspx? Referringdomain=wirefly&orderid=593828608&lastname=B&eid=
your order information
Order Number 593828608
Your Order Includes:
Qty - Description
1 DROID 2 by Motorola
Mobile Number: To Be Assigned
1 Black Rubberized Protective Shield for Motorola Droid 2 A955
1 Nationwide Talk 450
1 PDA/Smartphone Personal Email and Web
Amount to be collected when your order is approved: $20.98
(Includes processing & regulatory cost recovery fees)
Visa *5980
Verizon Wireless charges will be billed separately.
shipping address
Brian B,
Dr
Pearland, TX 77581
what happens next
Your order has been submitted to Verizon Wireless for processing and
credit
approval. Typically Verizon Wireless will approve your order within 24
hours. Although it is rare, it can sometimes take up to 2-3 days. Once
Verizon Wireless approves your order, we will send you another e-mail
and
ship your phone the same day.
Sometimes Verizon Wireless requests a clarification or additional
information in order to complete the credit check and activation
process.
It is very important that you check your e-mail (
)
or check your order status online later today and over the next 24 hours
to
avoid any delays in receiving your order.
Click on the following link
Https://one-time-offer.com/gateway.Asp? P=92A2422232BE77B7D7F706E72FC3B3D38313639F16D6060727to
claim your Cash Back Incentive on your next purchase when you enroll
in
Webloyalty's service. See offer and billing details.
Sincerely,
The Customer Service Team at Wirefly.com
All orders are subject to our Pricing Policy, Shipment Policy, Return
Policy
and other terms of use available on our online Customer Support site
located
at www.whereismyorder.com.
Please do not reply to this email address. This mailbox is not monitored
for replies.
cnf1-001
Reply Forward Reply |Brian B to We
Show details 1:53 PM (5 minutes ago)
FromBrian B
ToWe Care
DateSun, Jan 30 at 1:53 PM
subjectRe: Re: Re: Fwd: Wirefly.com Order #593828608 (#8675-205793639-1768)
mailed-bygmail.com
Hide details 1:53 PM (5 minutes ago)
You guys need to change your tag to "We Don't Care". This has been an absolute waste of my time and money.
Brian
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