In October I ordered via a television promotion a shark Euro-Pro Operating LLC. If I placed my order then, they would for-go the forth installment payment and my payments would be 3 instead of 4. The steamer vac arrived with the 1st payment including S&H. Two more payments were deducted in November and December being the last two. Since I run my budget every month; I marked my 2nd and third and final payments paid and paid in full as they happened.in August A letter came from Shark Euro-Pro Operating LLC, 180 Wells Avenue - Newton MA 02459.
Since I had moved and had retrived mail from this address many times this was the first time any mail has come from this company. I called thinking that I was calling the company.in talking with the person, they were quick to want my debit card number and had claimed that they had viewed the account and found I owed a fourth payment that could not be debited from my account. They were insistant to get my debit card # or a check by phone. I would not do either cause; I owe them nothing. I told them I needed to investigate this and find out what is going on. He inssisted I had to do this, quickly, time was running out and it would be turned over to a collection agency. I checked my records and found my notes on my budget during those times last year. I called them back; thinking that they were the company. They at some point gave me the Quebec address as the main company. I was instructed to send them the money and a note explaining why they couldn't get the forth payment. I was confused. I thought I was speaking with the company but was then told they were the collection agency and the Quebec address was the corporate office. So the August Letter Had untrue statements in it.
They are the collection agency. I am very confused. Why am I just being contacted by mail dated August 12 and looking at it for the first time on September the 12th 2011?
Why is there a voice mail from this collection agency on September 9th only? Why do they think they have the right to access my account and take out money on their whim? Why did they go back and research my account and decide I owed 4 installments and not three on their promotional T. V campaign, which now they said never was?
Why didn't they contact me in January or February by mail or phone, then?
WHy in September are they demanding right now access to my account for money -$39.39? Why do they want to now advertise to me by e-mail for products of which I told them no? Why did the man say I will keep the same account number, when I placed no order number?
I do not trust these people at all. I do not want to give them any access to my account under these conditions. I feel I don't owe them anything. According to my records they are paid in full. I need a way to resolve this and know that it is resovled.
(Another company caught in proven falsehoods gave me their old company address, gave me the wrong mailing adress. I sent them a cashiers ck for the amount with a certified receipt, only after checking to see if that company received such and they hadn't, this is in limbo.) I only bring this up cause I tried to resolved the problem by cashiers check it was not the answer cause I still am dealing with behavior that is suspicious and mal-practice.
I will stay away from these promotions and will never trust these companies to follow thru on their agreements or honor their advertisements. I thought to pay them but with what? I do not trust them or believe anything they are saying.
It all is too suspicious to me. What is the answer? Can anyone help? Lyn
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