I thought I would use Tax Masters service so I contacted them on 4/4 and talked with a woman about their services. She said the cost would be 2650 to start service with them. I then (big mistake!) gave them my bank account info and they took out the 2650 350 to do 2011 taxes.
After a week I didn't hear from anyone at the company so then I decided to do a complaint check and the complaints were a mile deep. After many calls and given the run around i contacted someone and told them I was cancelling my agreement which I sent in on 4/12 and cancelled on 4/13. I then called back to get a confirmation of my cancellation from what they call customer service. It took 5 days to get the email from them. I then place more calls to find out about my refund. They told me 60 days and I was sent a refund check on 8/14 (120 days later!) after calling again to complain about them not refunding in 60 day. I spoke with someone named Ernie and he was a lawyer with the company. He explained that company policy requires they keep the 350.00 for administration costs. What a bunch of Bull!
This company has an F rating and 1000 complaints with attorney general of TX. They are being sued by the state and the lawyer says they are working on the complaints but of course their are way too many to handle that is why (he said) I had to wait 120 days not the company policy of 60 days to get my money back. Stay far away from this company and any other offering these services. They actually as I have read other complaints made things much worse for the person retaining their services. Lesson learned get a good cpa or ex-IRS tax service to do these taxes and forget about paying for service when services were not rendered and at a cost of 350.00 for nothing! Stay far away from this company!
Rich Sottilaro
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