I signed up with tax masters in the late afternoon on Monday, 7/13/09. The lady I spoke with, Adriane Williams. I told Adriane that somebody told me that I could go to the IRS to have my taxes done. She laughed at me and said that I would be in big trouble if I walked in that office to tell them that I have not filed my taxes the last few years. All she told me is that I need to have my taxes done immediately and said they have qualified people there to do the taxes. She transfered my call to verification department who read my information back to me for accuracy. Adrian had a couple of things wrong and I corrected it with this lady, like the spelling of my last name. I had to correct this 3 different times. Adriane Williams, sent me an email with a contract and told me that I need to fax it back immediately and present in my meeting the next morning. I printed the contract and seen that she had my name spelled wrong all throughout the contract. I have spoken to Taxmasters and had them correct it 3 different times. I signed the contract with the incorrect spelling of my name and faxed it to them around 10am on Tuesday, 7/14/09 morning. Within 1 hour Taxmasters called to verify that they have received my fax. I told the lady to tear that fax up and that I am canceling at this time. She said ok.
I called Adriane and told her that I am canceling at this time. She said that she needs a cancelation letter. I sent her one later that afternoon on Tuesday 7/14. The next day, on Wed 7/15, I get an email from Damaris Givens. He is sending me more forms to sign. At this time I am very concerned that this company is not communicating with each other. They should know that I have canceled at this time.
On Thursday 7/16/09, I am so concerned about this that I call Taxmasters for verification that they have my cancelation. I also request to speak to billing to make sure they have not taken money out of my account yet and if they have to credit it back to me immediately. I spoke with Jenna in billing on 7/15 at 1:45pm. She said that this has been assigned a case and directed me to Kacey who is ahead of my case. What the... There should be no case at all and my money should be credited back to me immediately.
Kasey tells me she has a signed contract. I said, no you don't, when the girl called me back to verify that she received my fax, I told her to tear it up I am canceling at this time, the girl said ok. Kasey then tells me that she is currently working on last weeks complaints and will get to me in the order she has received the complaints. I then hung up only to call back within the hour to speak to Kasey again. I ask for her email and told her that I am sending her an email for verification of our conversation. I also told her again that there is no contract and I expect to see the $500 credited in my account no later then this Monday. All she could say to me is that she can not promise me anything. I sent her an email on Friday morning. I sense that she knows she works for a shity company and that anything that passes her desk is out of her hands and she can't help anybody. She is probably just paid to take complaints only.
I went home on Thursday and did a BBB search on Tax Masters and found that this company has a lot of complants. Http://houston. BBB.org/Find-Business-Reviews / There are over 300 complaints on Tax Masters and they have an "F" rating with the Better Business Bureau. I also want to state at this time that there was no mention of any money that I put down on Monday was for somebody telling me yes you need to get your taxes done. I don't need to pay anybody to tell me that. I already knew that and was wanting to get it done. But do to the incompetency and lack of communication of this company I am wanting to find somebody else to do my taxes. As far as I know that money was taken out of my account immediately before they received the fax. The fax was to be torn up when the fax department called me to let me know they received the fax.
On Tue 7/21/09 I spoke with Kasey. I wanted to know if my money has been credited back to me. She said she is working on last weeks complaints. I said, you said that same thing to me last week. Said, you said that same thing to me last week.  How many complaints do you get in a day.  She said 5 complaints a day.  I also told her that since I spoke to her I was doing some research on Tax Masters and have been finding a lot of complaints, some of which is similar to mine. I told her that I filed a complaint with the BBB. She gritted her teeth and said, “I see that.†I also said that I sense that it is not her who decides if people get their money back or not. She said that it is the law that anything over the phone not be refunded and that Tax Masters policy states that there is a no cancelations. I said, Oh, I see take the money and run. I am a consumer and consumers have rights. I have nothing to show for the money you charged me up front.   I did not receive anything for my money. She said she is working on last weeks complaints and Tax Masters has a no cancelation policy. I said you told me last week you are working on last weeks complaints. I expect a call by the end of the day from you, she said ok.
Kasey Perry called me back late afternoon and said after review you will not be refunded back your money. I told Kasey that the company’s policy is crooked and that she is either just as deceptive as the company she works for or this is her first job and she doesn’t know any better. I told her that I am disputing her decision and expect a call from somebody hire up then her. She said ok.
Now they are holding onto my $500 for further review. BS — where is my money? I have the right to cancel and I did it all within less then 24 hours. I don’t want to work with a company that is incompetent, deceptive and does not communicate with each department nor do they state anything about a non-cancelation policy.
On Wed 7/22/09 I received a big brown envelope from Tax Masters postmarked 7/14/09. I would love to write refused on it and send it back but this company has taught me not to trust them.
Houston BBBRipoff Report Website - Type in Tax Masters in their search field for more complaintsComplaints Board - Type in Tax Masters in their search field at the top of the screen for more complaints.
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