I had service since November by January charges increased and again continued to increase steadily because of increased pricing, according to them, even though I supposedly had a 'Price Guarantee Package'. NOT so! I called several times expressing concern as to why each time I received a statement which had to be auto billed to receive 'price guarantee', the charges were higher.
In August I lost my job and called them to cancel service for obvious reasons and on 8/15 spoke with csr, Sarah. Explained to her my situation which also resulted in having to move from service address and she explained my options. 1 of 2 things, I can put account on pause for 6mos until my job situation improves, or move outside of service area, I can cancel without fee. I called today to ask where to return equipment and/or how and was informed by csr, Joyce, that I was given 'wrong' information and that I still would be responsible for the $295.00 cancellation fee. I explained once again that I still am out of work and moved into a room-4-rent and that cable is provided and LL doesn't allowed any installation of dish/satellites. I sent them a letter as instructed by 1st rep, sarah, from me and also a letter from my LL stating this. Joyce reminded me that I had a committment and I would be charged for this no matter what my issues were! I reminded her that Dish also made a committment to me when I signed up for service that I had a "Price Guarantee" 'til 2013 that they were responsible for, I had service for less than 8 months and my charges increase 3 times. Where's their committment for price guarantee??
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