I ordered a POD for the first time recently because of my move from Georgia to Texas. I was pleased with everything up until last week. I knew that my POD was being delivered to my new apartment but did not know until late friday night that it would be between 7 am and 10 am. This was a problem because I had found out just before that I would not be able to access my apartment until at least 10 am when my apartment office opened. Saturday morning comes around and I woke up at 6 am (7eastern) to call PODS asap and try to change my ETA. Louann answered my call and proceeded to be one of the rudest, most unhelpful people I have ever dealt with. I was extremely upset and irritated after I got off that phone call. She talked AT me the entire conversation with a very argumentative tone and unhelpful attitude. I broke her off at one point just to get her name again because I was getting so angry at the way she was speaking to me. I work in customer service every single day and I would never speak to a PAYING customer the way she did. I am not a person to complain, because in my line of work I also see the small, insignificant complaints made by customers all the time but I felt I needed to let someone know about this. I paid almost TWO THOUSAND dollars for an "easy-stress free move" across the country and yesterday dealing with Louann was not what I needed. I'm not complaining that many of my glass items that were packed tightly away were broken because when the pod is being lifted up its swaying from side to side, or that the driver of the pod hit the curb twice as you hear stuff falling inside, then to let it DROP onto the concrete, or that the lock on the outside of the pod was un-openable unless you beat it was a hammer, or the fact that I was overcharged on my credit card the first time around by mistake. I needed to speak up about this "customer service representative" you have dealing with your customers. Because of her and these other small issues I will never be using or recommending pods services to anyone I know. All of this hassle was definitely not worth the $2000 I spent. Now I just found out that my final pickup from pods was suppose to occur on Monday July 18th. Last I heard from them was from a driver who was on his way to pick it up. I assumed it had been picked up and was gone. It's still sitting in my apartment parking lot! The driver would not pick it up because "there was a car blocking it!" Which is completely ridiculous because there is only a road in front of it. Now pods has charged my account another $65.00 because they weren't able to pick it up. Now I feel like I am being stole from and they said there is nothing I can do about it. My apartments are threatening to tow today and pods won't come pick it up until tomorrow. What if they decide they can't pick it up again? Am I going to continue to be charged for something that is not my issue? I am furious because apparently there is nothing I can do about any of this-according to pods. I just filed a complaint with BBB. Stay far away from these people.
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