I recently named the 800-number for assistance and service places in Austin. I told them the dimension and reason I'd require the storage device. I had been keeping my wave runner which rests on the combination truck having a 8.5 foot thickness. I visited the rental area in south Austin and meet the home broker who showed me the 10'X15' device. I expected him when the garagedoor was 9' and he explained that it had been 9'. I told him that I'd consider the system and closed the rent. I closed the rent at 12:30PM and returned towards the storage device by 1:15PM. I went up-to the unit and proceeded to drive the wave runner and truck in to the device. To my shock the storage device doorway was smaller than was advised in my experience. I named the broker to consider the issue. He looked over it and explained the doorway was really just 8-feet broad and he might observe that my wave runner and truck weren't likely to match. He questioned me easily might consider the 800 pounds wave runner off the truck. I expected him how might I actually do that, and what was I likely to do using the truck. I had been hiring the system to get a particular objective. He got me back again to work to close-out the rental and also to return me the cash about the device. Please remember used to do not place something within the storage device and possibly had ownership for under half an hour. Fourteen days later I obtained a reimbursement look for significantly less than $39 bucks. They cost me over $97 for not placing something within the device. After I named to protest, the client support representative explained they do not return the $22 admin charge, that we informed her was ridiculous since the administration group offered me the incorrect info. The client support representative also explained that I'dnot obtain the half weeks hire since I which was non-refundable. I told her that her declaration in regards to a half weeks lease wasn't sensible since I'd not really had ownership of the storage device for over 30 minutes. I'd hired from Public Storage just before this occasion and that I was exceptionally pleased, but at this time I'd never hire from their website again. Please do yourself a benefit and start to become conscious of how the corporation treats its clients.
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