Complaint / Review
Burgess Seed and Plant Co
Scamming Mail Order Garden Co

I ordered $426.07 of plants and seeds and $118.72 worth of plants they sent were dead in the bags. They told me the plants were just dormant and that I should plant them to revive them. So I spent over 27 hours planting them and 3 months later they were still just as dead. Their policy is that they will give you a refund only if you send back the plants in 14 days of receiving them? This refund policy is a joke! Believe me, nobody who orders from this company gets their money back. They just send you more dead plants if you request them to. This company belongs to a conglomerate of 10 other mail order garden companies, and they all treat their customers the same. They have a combined negative consumer review percentage of a negative 65%, which means 2 out of every 3 customers get scammed by these 11 companies. I found these figures on Dave's Garden Watchdog, a gardening consumer forum. The following is a list of these 11 companies in question:

Direct Gardening negative 67%Burgess Seed and Plant Co. Negative 63% Four Seasons negative 66%Dutch Gardens negative 21%House of Wesley negative 81%Richard Owen negative 79%Farmer Seed and Nursery negative 83%Kelly Nurseries negative 81%Royal Dutch negative 72%Inter-State Nurseries negative 88%Honeycreek Nurseries negative 69%

All these companies are part of the master mail order company:© 2009 - 2011 ComeToBuy, Inc.

The mail order average negative consumer review for the entire garden industry is a negative 18%. So how do these 11 companies, including Burgess Seed and Plant Co., stay in business with a total of a negative 65% consumer review? They have 1418 negative reviews out of a total of 2177 reviews as 8-1-11. These 11 companies have been scamming consumers for years and nobody seems to do anything about it. I'm sure a lot of their customers are little old ladies on a fixed income that don't want to get involved when they get taken advantage of.

Refund my $118.72 or I keep telling my story to everyone who will listen.including Facebook, Twitter, and any other social network.