Direct Gardening, http://www.directgardening.com / Does not Honor their Guarantee. They send weak and dying plants. Total Ripoff! 2 Years worth of headache from them is all I have gotten!
I ordered Several hundred plants and items including 144 Jumbo Canadian Hemlocks (15-20 inches) in September The saplings arrived within a few weeks and were planted per their directions the same day of arrival. Although I followed their care instructions by January they were all dead.
Their guarantee states that they will replace any product that does not survive the first 12 month, so I sent a request for replacement around March along with my original shipping label certified mail.
The new plants arrived early that spring, and again were planted the same day of their arrival.By mid summer 2008 they were all dead again. I sent another request for replacement plants along with my shipping Label certified mail.
The third set of plants arrived in early fall 2008 for the fall planting season. These plants were not the Jumbo (15-20 inch) that I ordered in 2007 most of them were barley 8 inches. I contemplated returning them right then but I thought I would give them a try instead so I planted the same day of arrival their care instructions followed to the letter and were again dead by mid winter.
I sent for yet another round of replacement plants in or around march along with my shipping label certified mail. They received and signed for the letter in March, It is now late November and they have not sent anymore shipments or answered any emails about the replacement plants.
My original order was almost $500.00 for everything I ordered including the Hemlocks and NOTHING has survived! At this point I just want my replacement shipment for the Hemlocks. I do not recommend this company at all!
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