This is a small sample of what my family and I have had to recently go through with this Internet Service "Provider"
I had to resort to going onto the forums here as a last ditch effort to actually be helped, as most of the attempts at actual communication with them were either brushed off hastily as though I am a real nuisance to them, or just ignored altogether
Search for this thread:
"I want to cancel, and DSL EXTREME makes it impossible"
After being without service for approaching two weeks, being mired in the never-ending cycle that is their system which you are forced to go through EVERY single time (no matter how much you have been through with them already) and getting the same exact responses, the robotic scripted repetitions coming from the "techs" they employ there now in the Philippines, (which they hired for a small fraction of the worker's pay / rights/environmental concerns etc. As those which were once had by the laid off American techs, (and which were the big selling point of the 'service' to begin with, and big part of why I ever even signed up with this crooked organization in the first place)
... I had exhausted all of the possibilities and my health began to decline.
Countless hours were wasted by this ethics-devoid automated machine of an entity.
This experience actually has had me incredibly concerned, and fearing for the direction that we are heading towards, as a human race. That we allow such greed... Such sheer contempt for our fellow men and women to run uninhibited
As displayed by this lying, incompetent and uncaring money-wringing organization. It is a good example of corporate organized crime which is bankrupting our nation run rampant.
Don't take my word for it, if you feel that you must see it all for yourself. Hope you like torture, if things should go wrong. IT REALLY AND TRULY begins to feel absolutely HOPELESS...
And it is one of the most frustrating and helpless sensations of feeling trapped that I have ever had in my life in dealings with ANY company. NEVER have I had something like this, and I have dealt with and also worked in a lot of diverse customer service scenarios over the years.
That is all for me. Thanks you, it was good to get this off of my chest here now. I am still so shaken by the whole thing, even just thinking about it all now.
Good luck to anyone still in contract with them and going through such similar horrors, to you I say: don't give up. Don't go down without a fight. You have rights too, legally and CERTAINLY as an individual who did nothing wrong and simply paid for a service that you thought you would get,
And went through all of the prescribed avenues which they officially offer to try to get it working, and then have to resort to a third party website to get any results at all as opposed to being stuck in an endless loop, lied to, and then just plain ignored. This disrespect, this corrupt series of business practices, total lack of service and care... They ought to be ashamed. I once recommended them. How things have changed.
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