I am having a terrible experience trying to cancel my service with DSLExtreme. As I have done with all my orders, I called DSLExtreme and requested they cancel my service on June 20. To date they refuse to cancel my service as of June 20 and request that I cancel my service online which does not cancel my service as of the date they originally received my request by phone. I talked with Edith that day, telling her to cancel my service immediately. She told me I was on contract which I denied (another story) and I told her I wanted to talk to a manager regarding this contract they think that they have with me. The next day I spoke with the manager, Daanissa, (Who I could barely understand because of her heavy accent. I believe I was talking from someone in India and not a manger). She insisted I had a contract and would be charged early termination fees. I told her to produce the contract and all she wanted to do was argue with me. I was not going to argue the point with her since it was clear that she was just going to repeat the same things over and over. I told her to sue me and hung up. I have been with DSLExtreme for several years and had just recently downgraded my speed in May by phone. There was no mention of another 12 month contract and I was not charged contract fees. I should have been told on 06/20 by Edith if DSLExtreme only cancels service online and they have set a pattern receiving orders over the phone. A contract requires a meeting of the minds to be valid. Clearly, DSLExtreme is an unlawful, disreputable company.
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