My Air unit had a leak and messed up the floor in my home, Storms came thru and hail broke the skylight in one of the bathrooms. I called Home First Agency to report 2 claims and was informed that I would receive a call from my rep to set up someone to come out to inspect. My air unit caught fire and thank God we were at home to put it out. I called back to report it to the ins. Agency and they sent out Northgate Heating and Air to inspect it. THe inspector told us that the heat and the air was trying to work at the same time and the water leak caused it to short out. He told us not to use the system and HE turned the breakers off in the house. The second inspector came out to look at the skylight and reported that the entire roof needed to be replaced because of the hail damage. Now, the ins. Company is saying they will pay some of the roof and the floor repair from the water leak, but not the air unit which caused it all to start with. I am a single parent of 3 and on a very limited budget. I pay homeowners ins. For a reason - now, I don't know what for. I am very disturbed by the entire situation and I am seeking legal advice. The repairs will be much cheaper than the mental anguish and what the legal fees will cost. I will push it, I have paid $1071.00 per year and never had a claim. My house was in great condition until all this happened and now, I'm very stressed and upset over the entire ins. Issue.
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