The company Keepsake Rosaries makes rosaries out of flower petals. On 7/1/10 I shipped several of my mother's funeral flower petals for an order of rosaries. I provided payment by check which the company cashed shortly after they received my flowers. I had communication with the company on their facebook page (in July) where they confirmed they received my flowers and were processing my order. At the time of my order their website stated processing time was 7-8 months.in December/ January they had an automated e-mail response stating their son was sick and order processing time was now 10 months. I have since sent several e-mails, left phone messages, filed a complaint with the BBB and even sent a certified letter which they received and to no avail have I received any feedback on when I will receive my order. They have since made their facebook page no longer public as there were several other people in my same situation posting complaints on their page. I have even had people inbox me directly on facebook to share their experience as they are in the same situation as me. I have been waiting for my order and all I wanted was some feedback from this company. This is just not how a business should be run and it is unfair they have such poor cusotmer service.
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