On Monday, April 4 at 1:10pm within the morning, I strolled in to the San Bernardino Bus Website with my 14-year old Goddaughter to buy her a solution about the 1:30pm coach to Victorville, California. I had been aided by Monique who advised me the coach was complete, but she'd delay before coach came and spoke using the driver to determine if there have been any accessible rests. She advised me and that I quote, “just possess a stay and that I enables you to understand when it gets below of course if you will find any sits.” My-God-Child and that I lay down and started viewing Tv, at 1:45pm I delivered towards the table and requested her when the coach had come however and he or she stated, and that I quote, “no”. I lay back and continued watching tv. Once more, at 2pm, I delivered towards the table and requested her if she'd any thought just how much longer the coach would be and he or she stated, and that I estimate, “the coach had left.” obviously, I had been livid and requested her why did she not advise us the coach had quit, which there have been no rests. Her response was really unprofessional and exceptionally rude. Despite the fact that I had been annoyed, I had been significantly more than respectful to her. Our response was that of the regular reaction to somebody who had pushed more than 40 kilometers to obtain there for nothing. She said, and that I estimate, “ I'd MORE TO COMPLETE THAN MARKET YOU A TICKET.” Yes and that I replicate, she said, “ I'd MORE TO COMPLETE THAN MARKET YOU A TICKET.” After I acquired within the surprise, I questioned her just how long did she plan for me personally to sit down there easily hadn't show up and he or she said, “ which was not her problem” OMG. I had been in surprise. I advised her that I needed to talk to her Boss and he or she stated he'd gone house for that evening. I expected her on her complaint point amount, and that I advised her that I had been likely to document a, and he or she explained and that I estimate again, “I MAY CALL THE NUMBER”. At this time, used to do not need to obtain as unaware as she was and so I questioned her concerning the next coach and he or she stated there wouldn't be another coach until April 5 @9:30am. I expected her easily might purchase a solution today for that coach each morning and he or she explained “NO”. I quit, but I had been unhappy. I went back again to Murrieta, Florida and delivered the next day at roughly 8:15am, to obtain the Supervisor David just like impolite and unprofessional as she was. I waited in-line, so when I strolled as much as the table David explained the coach was complete and that I would need to delay. I lay down without stating a term, and five minutes later, Monique gets to work and indicators in. She calls the following men in-line and instantly starts to gather his cash for his solution to Victorville, California. I jump-up and informed David, I believed that coach was complete exactly why is she promoting him a solution and he also, was rude. He screamed and that I have witnesses, “DID SHE MARKET IT? Did she market it? Did she market it? ” I SAID NO SINCE I QUIT HER. However the gentleman was preparing to pay her. He explained “so, i don’t treatment, she didn't promote it “and again i stated since i quit her. He explained. “ get sit back or you'll regret it”. I acquired my market phone and called the compliants point 214-849-8966. The guy about the telephone whose title I'd saved in my own previous telephone required the criticism and requested to talk to David they traded identification numbers. I had been ready to place my-God-Child about the 1:30pm coach, but David named law enforcement on me, who adopted me to Stater Bros aswell.
I understand the San Bernardino region includes a large amount of low income people who've no option but to obtain on the coach regardless to how they're handled. Not that I'm much better than anybody, but I will travel easily wish to, but my 14-year old goddaughter is scared to travel when she comes and recognizes me. I'm a cancer patient and operating to obtain her in Victorville from Murrieta is just a tiny bit difficult for me personally because of my medical problem and her mom is impaired and can't push. The push from Murrieta to San Bernardino for all those two times in a move was difficult for me personally so that as a direct result the therapy I obtained from Monique and David, my wellness as gotten worse and that I needed to remain in sleep for over 4 days following the experience.
Please allow it to be recognized, that i'll never use greyhound providers again, i've informed as many folks as possible of my experience, plus they too have agreed they'll never use your services again.
After calling the criticism division by telephone that evening, I experienced right now somebody might have approached me having a proper apology. Sadly, that's not happened.
I'd like my money-back, in addition to compensation for that gasoline I'd to invest operating three additional excursions because of your employee’s insufficient dedication to her clients who gives her income.
0 comments