About 3 years ago I had this store put up a new exhaust system, everything from the cat back. The estimate was high, but being in a state I had just two days previously moved to with no tools and needing to be on my way I let them do it. I watched them drop the new muffler twice and then they incorrectly bent the pipes. I went to drive away and noticed how much louder the new system was went back to them and they tried to convince me that it was the sound of the new muffler. Not being up to argue any more I took it home to inspect it myself and found a number of leaks at the joints, and instead of using an adapter to joint the muffler to a differently sized tailpipe they just threw a clamp on and torqued it down until the tailpipe actually bent upon itself. The next day I went back and told them it was leaking, they told me they'd look at it. I picked it up later still leaking exhaust into the cabin. Brought it back the next day and after being met with attitude just told them to take it off and give me money back. They refused but agreed to again look for leaks. Day four I came back, still leaking with a bottle of soapy water to show them from where. Now three years later I'm having muffler problems call to make an appointment. The guy on the phone tells me that it's not the muffler. I've been working on and with cars now for more than half my life and diagnosing the issue was pretty easy on my end. I told him that I only wanted to redeem my lifetime warranty on the parts. He returned that it was going to be a while. I gave up and agreed to take an appointment. No sooner had the words 'okay 2 o'clock' come from my mouth did I realize he had already hung up on me. Called another location to see if there was anyone more human working there, but apparently work warranties are stored at individual locations so I have to try to find my old paperwork now. At least the guy up there stayed on the phone and tried to accommodate. I've just decided to buy a new muffler at work and do it myself this afternoon. Never again would I go to a monro!
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