Several weeks ago I enquired if Target matched competitors' prices. I was pleased when they said they did, as long as the competitors flyer was current and available. It was a very different experience this evening. The cashier wasn't sure how to process and called a more senior person "Marta." Her first reaction was "you need a Walgreens card to get that price." Obviously, this should have been my first clue that she didn't want to match Walgreens price, and would make it as difficult as possible. When I informed her that one actually did not need a Walgreens card, she asked me to continue to wait, and upon her return, said I would need to go to customer service (the complete opposite end of the store).
At this point, a line had grown at the register, and I determined I had wasted enough time. I asked for and spoke briefly to a female manager, who wanted "to explain" the process to me. I told her not to bother, and left my other groceries as well. I am about as interested in Target's "process" as i am in a sack of potatoes. And I believe Marta took great pleasure in watching me leave the store without anything—maybe she owns the place, or has far too much influence on the management. A bad experience all told. I stopped by Walmart for the coffee on the way home. They matched the price, no problem, no hassle.
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