I ordered two shelving units. I knew they were overpriced but I liked the way they looked so I ordered them anyway. I made the first payment on them of $20. When I later opened them, I spent over an hour just trying to do the first couple steps of assembly. They did not fit well and I could not get them together. So I sent them back and asked for a refund. I had to pay $15 to return them. When I called about my refund, I was told I will only get $2.05 back. I said I paid $20 and the CSR said I had to cover the cost of their shipping. I said "So I had to pay the shipping there and back?" She basically said yes, and asked why I thought they should absorb the cost. I said most companies do, and not only that, but many places send a shipping label or let you return things COD if you are not happy. She still said "Why should we absorb the cost of shipping?" I just hung up on her, knowing the useless argument could go on all day.
DO NOT order from this company. So now I have paid $17.95 for them to ship something to me, and $15 for me to ship it back. That is $32.95 and I have nothing to show for it. And by the way, I am still waiting for my measly $2.05!
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