I was lured in by their amazing prices, but soon discovered I'd be better off paying more elsewhere. Here is my exact experience with this company, as copy/pasted from my email exchange with them:
*Hi there,
I need to cancel the order below completely, as I've decided to move in a different direction.
Thank you!
No response
*Hello,
I sent an email yesterday to cancel this order (below) but no one responded, then payment was still pulled from my bank account today. Please advise?
Thank you
No response
2 DAYS later:
*Hello,
This is the third email I've sent to cancel this order. Is there a reason no one is responding, and I am still out $225? What now? I'm expected to pay to ship an order back that I clearly cancelled, before it was fulfilled? The remarkable thing is that my request has been sent to three different email addresses, and STILL, no one is responding. I mean, seriously. Seriously? My mother contacted you immediately after I placed the order to add another shoe, and boy! Someone was right on top of THAT! Well... For a minute, at least. Then, whoever it was must've fallen asleep, because the shoe was never added, they never responded again, I ended up writing to cancel, was ignored, and charged for shoes I don't want. This is a complete and utter failure. Give me my money back, now.
Suddenly, someone responds!
"Your order has been cancelled and a refund initiated with Paypal. Please keep in mind that we do not have any control over how quickly Paypal will refund your account. If you have any further questions, please take it up with them. Please do NOT contact us again with your immature temper tantrums. You are wasting everyone’s time."
Now, this person (the owner, apparently) is acting as if they've already refunded my payment, and that PAYPAL is to blame for it not being here. Except that the email immediately following this rude response, was from Paypal alerting me of my: sudden: refund. So basically, this person was reading my emails all along and just... Not responding! Then, when I finally get angry and decide to convey that anger, they reply and start name-calling? They take my money, ignore me, then accuse me of wasting THEIR time!?
Also, please note that I paid for two day shipping, and as it turns out, THEY NEVER SHIPPED THE SHOES. My order status was still listed on their site as "Payment Received" when the shoes should've been shipped days before. The fact of the matter is, by the time I got that pleasant email, those shoes should've been in transit, because THAT'S WHAT I PAID FOR. The fact that they weren't tells me one of two things: A. Someone was getting my emails and just choosing not to respond, or B. Someone chose not to ship them even though I paid for expedited shipping. Both of those are obviously, completely unacceptable.
It didn't surprise me that when I went to file against them with the BBB, I found 5 other complaints filed in the past year alone. So yep. Buyer beware, to say the least.
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