On 01/20 I signed up for fax by email. On same day my husband said to cancel service since he purchased a new fax machine. I did, I cancelled within hours of signing up. The customer service rep was very nice and assured me that I would not be charged at all, and that I had 30 days incase I changed my mind and thai if changed my mind. After 30 days I would have to signed up all over again.
Today 04/26 I checked my bank account and saw where I was debited for 9.99 by this company. I emailed fax.com several times before my email was acknowledge, then I called (888-429-4615) and on the fifth try I got to speak to a real person! Here is what he said, " this is not my fax.com I am sorry but you are calling a wrong business." But when I told him the # on the website for fax.com is what I was calling and was put through thru to him he said, " I don't know what say, I mean you are calling the wrong company" and hung up. All I want is my money back, 9.99.
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