To Whom It May Concern:
OnMarch 4, I placed and order and specifically requested a brand new item
only. The note can be seen on the order form confirmation and the invoice. I
heard nothing from the company but they took the money from my bank account.
After days of seeing the order in the ""waiting for fulfillment
stage" I requested a refund. I began to worry as I could get anyone on the
phone. (Note that until now that is still the case.) They continue to change
the way the phone is answered and its only the one voice.
The order was placed on the 4th I tried calling from the 7th as I noted
they had taken money from my account. However, as the first day and including
the online chat, the phone was never answered. I asked for my money again by
the contact form on the site and received an email only on the 15th stating the
status had upgraded and the order had been shipped.
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