I also sent them my money and downloaded it and got nothing more than sites anyone could access without net detective. I also received those many pages of refund informaton to send back to them but they still took my money and i got no response from them. I still hsve it downloaded with my current password but I haven't used it lately. Does it help if I keep it logged in on my computer? I have copied my number down. You can also go to any computer put in your number and it comes up. Count me in on a class action for sure!!!
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