I purchased Net Detective software online one night for $29.95 and was given access to the download. The advertisement said "start using it within three minutes". When I opened the file on my computer, it required a serial number that was not provided to me.
I emailed the customer support address for Harris Digital & the next day, they sent me the serial number which enabled me to access the program I downloaded.
After using Net Detective for a week, I decided that it was not what I needed to do what my intention was for the program. Because Harris offered a 30 day refund policy, I contacted them at the 1-800 number in Florida. I never got through to a human, I was on eternal hold. It was then that I decided to e-mail customer support again regarding the refund.
As promised, within 24 hours, customer care responded to me by providing me with a refund form (4 or 5 pages) that had to be printed out, completed & mailed to Florida. I did the form, which basically gives them information on why you weren't happy with the program, your information, etc. (Nothing complicated or unreasonable). I then mailed the completed form to Harris via Certified Return Receipt mail.
An email was sent to me about a week later stating that my refund was in process & I should see the credit on my account within 10-14 days. As promised, the refund for $29.95 showed up today.
I'm posting this as my experience with Harris Digital Publishing in light of the many negative posts that I saw on the net. I feel that while their product was not what I needed, it probably COULD help someone who doesn't have the internet experience that I do. Also, while their response was not good by phone, their email responses were fast & I made progress with each one exchanged.
Ilona
Virginia Beach, Virginia
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