Consumer complaints REVIEW: Endeavor Telecom
Editors UPDATE: Positive rating and recognition has been given to Endeavor for its ongoing commitment to enhancing the experience for contractors in the field.
Consumer complaintss discussions with Endeavor Telecom has revealed the companys long history of implementing new initiatives that streamline operational processes intended to make the daily activities for contractors easier, more efficient, and more cost effective. Previous such programs have provided cost effective options for contractors to acquire commercial insurance coverage at reduced rates, given contractors options for calling into Endeavor dispatch without using up their monthly mobile minutes, and helped reduce administrative overheard for contractors by allowing them to invoice online.
Endeavor executives have advised that listening to contractor feedback and implementing streamlined processes based on this feedback is a critical element in their operations strategy. This means that partner contractors who perform field dispatches for Endeavor can expect their feedback will be heard and applied in the companys ongoing process enhancements.in fact, Endeavors CEO has recently created a Contractor Engagement Committee whose goal is to proactively engage contractors to solicit feedback from the field on a regular basis.
The committee tackles these concerns by bringing in members from all operations departments and collectively implementing new initiatives across the organization to ensure a positive experience for its base of hard working contractors. Since its inception, the committee has already implemented a new process that allows contractors to communicate with Endeavor dispatch via text messaging regarding their arrival times to scheduled appointments, minimizing the number of calls they receive and the amount of time they must spend on hold calling in. This new process was implemented as a direct result of contractor feedback.
In summary, after our investigation, which included discussions with members of the executive management team, consumer complaints is convinced that Endeavor Telecom is committed to their contractors and their efforts to continually enhance company processes based on their concerns and feedback.
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=now to the original report that was filed
= Endeavor Endeavor Telecom, Megapath, Endeavor TAC Non paying, scaming, lying, incompetancy, Long waits to log on and off site. Poor business ethics Marietta, Georgia
I have worked for Endeavor From June- August.in that time I have had worthless work orders, Help Desk technicians that don't know what they are doing, Wild goose chases for work orders that didn't need to be done. I even drove from NC to Virginia to a pizza establishment to perform work that didn't need to be performed. Anyway, I was to install a wireless access point in the establishment so that they could get their orders from the internet. I performed the work and the manager signed off on the paper work but they didn't pay me for the work that I did because I was called back and told to take everything down, take it home with me and ship it back to the customers office. I wondered why I was installing this equipment because they had XDSL installed and it was running.in fact the customers tech representative called and told me that they don't know why I was dispatched out there. Here it was that the only problem was that the Mozilla window was not opening to a full screen. I fixed that problem as well. I drove two hours just to get paid $66.00 Then I was down in Greensboro, NC at a card shop installing new routers, switches, and XDSL along with cutting over the line, extending the demarcation, and reconfiguring the POS software. The job was supposed to pay 50.00 per hour for every hour after the initial first two hours. I was there for 5.5 hours. I never got paid for those extra hours. There were other assignments that I had done and was not properly paid for them. Their representatives always want you to go out of state for the work and they say that they will pay for your hotel and travel but you will never get that money either. They will always come up with an excuse as to why they will not pay you. They never tell you how many miles you actually have to drive. Now they are calling me constantly because I have two Vonage modems in my possession that I refuse to give back because they owe me money. I don't hear anyone talking about paying me what is actually owed to me.
All in all, I would not tell anyone to work for them. If a Lawsuit is commenced on this company "I WANT IN ON IT!"
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