Consumer complaints REVIEW: Endeavor Telecom
Editors UPDATE: Positive rating and recognition has been given to Endeavor for its ongoing commitment to enhancing the experience for contractors in the field.
Consumer complaintss discussions with Endeavor Telecom has revealed the companys long history of implementing new initiatives that streamline operational processes intended to make the daily activities for contractors easier, more efficient, and more cost effective. Previous such programs have provided cost effective options for contractors to acquire commercial insurance coverage at reduced rates, given contractors options for calling into Endeavor dispatch without using up their monthly mobile minutes, and helped reduce administrative overheard for contractors by allowing them to invoice online.
Endeavor executives have advised that listening to contractor feedback and implementing streamlined processes based on this feedback is a critical element in their operations strategy. This means that partner contractors who perform field dispatches for Endeavor can expect their feedback will be heard and applied in the companys ongoing process enhancements.in fact, Endeavors CEO has recently created a Contractor Engagement Committee whose goal is to proactively engage contractors to solicit feedback from the field on a regular basis.
The committee tackles these concerns by bringing in members from all operations departments and collectively implementing new initiatives across the organization to ensure a positive experience for its base of hard working contractors. Since its inception, the committee has already implemented a new process that allows contractors to communicate with Endeavor dispatch via text messaging regarding their arrival times to scheduled appointments, minimizing the number of calls they receive and the amount of time they must spend on hold calling in. This new process was implemented as a direct result of contractor feedback.
In summary, after our investigation, which included discussions with members of the executive management team, consumer complaints is convinced that Endeavor Telecom is committed to their contractors and their efforts to continually enhance company processes based on their concerns and feedback.
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=now to the original report that was filed
= Endeavor Telecom Communications, data contracting company. Marietta, Georgia
Endeavor Telecom will recruit technicians to help them provide service in your local area. They will give you this nice legal contract, and once you agree to start taking work from them, they will waste your time, by sending you out on work orders with no or incorrect information. When you call to check in or out, they will keep you on hold sometimes for hours. They will cut the rate they have promised to pay you, if the job cannot be completed, even through no fault of yours, and even in fact if it is their customer's fault, by not sending the proper equipment, or possibly because the support person you are working with just is incompetent, and does not know how to program the equipment they are working on. I believe part of their strategy, is to turn even the simplest of calls into something where the technician sits on site for hours, mostly on hold, listening to paradise radio. This way they are liable to run up three to five times the actual amount of labor, by simply having each technician sit on hold for two to three hours, to complete a one hour call. None of this time is paid for. While they may tell you they are paying you for the hold time, they do not. They log you in, based on the time they finally picked up the phone, and log you out, based on the time you first entered their queue. Some of their clients are New Edge networks, and Megapath. Megapath, Speakeasy, and Covad merged recently. I was sent on a call, where a Covad technicain was supposed work with me, to observe how Endeavor was handling the Speakeasy installations. Endeavor actually gave me a "special" number to call, in order to not have my calls get lost in their queue, and have him see how long Endeavor makes their contractors sit on hold. As I am writing this, I have already been on hold for 16 minutes, because they have given me two work orders for the same customer, Megapath, with out the information I need to even start the job. I think if enough people get together, there should be a way to sue Endeavor for all of the time their contractors WASTE sitting on hold. I think it would amount to millions of dollars if they were made to pay the technicians for the time on hold. We are paid to perform technical services, not sit around on our hands waiting for them to pick up the phone. I could not recommend Megapath, as they seem to not have a problem wasting people's time, the cost of course, which gets passed on to their customers.
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