My husband and I made a “third†purchase of La-Z-Boy furniture in July at the Roseville store location. We had been proud owners of La-Z-Boy furniture twice before. The prominent words being – “had beenâ€.
In July of we purchased two recliners from the “locally-owned and operated La-Z-Boy Furniture Galleries of Roseville – Liz & Jim Reego†- for a cost of ~2400.00.in July of the cushions/padding began pulling away from the back of both recliners. I phoned customer care (because we had also purchased the 5-year extended warranty) to express my frustration and arranged for repair of both recliners. Because La-Z-Boy does not provide for a “loaner†option, we had them take one recliner at a time. Two weeks later, the first recliner was returned. One side had been repaired ok – not great; the left side was not repaired at all. They now have our second recliner … and we are on the road of trying to reach someone to assist us. All we have dealt with, “we can’t pick it up thenâ€, “we don’t provide loanersâ€, “I will see if the supervisor is availableâ€, “we are sorry, but we can’t pick it up until Wednesdayâ€â€¦.. I could go on!
What happened to the “old†La-Z-Boy. Now that it is locally-owned and operated, all we have been receiving is the run-a-round. I have a Montgomery Wards couch in my loft that I paid $500.00 for TEN YEARS AGO! The cushions on that couch look better than my $2,400.00 purchase a year ago!
Purchased La-Z-Boy furniture with the promise of state-of-the-art frame construction that can stand up to whatever my family dishes out. All that La-Z-Boy has been dishing out is excuses.
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