Spoke with this person last week regarding the balance on my account and to my surprise, found out over $200 in late fees are due. Asked how this could be when I've asked each time I've made a payment how much was due and when told assumed that was what was owed and account would be up to date. Was told late fees are $15/month. Made a payment last week with $45, I'm assuming late charges, being subtracted and the rest applied to the principal. Spoke with this person today and was told late charges still the same at over $200 but could not explain the missing $45. Next step, write executives... When I was told I had late fees, I've paid them. This amounts to over 10 months in late fees and she's just now telling me it's due. I smell a scam!!! When this loan is paid off, I will not being doing business with this company again.
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