A local postal clerk located at 22751 Shore Center Drive, Euclid OH 44123, has refused to accept a piece of mail to be shipped by Flat Rate Priority Envelope. She stated that since the envelope is not flat in shape, it cannot be shipped using flat rates which was incorrect. According to the USPS DMM (domestic mail manual), Flat Rate Priority Envelope can be used for the pieces of mail up to 70 lbs that fit inside and the envelope is not modified or reconstructed in any way, and the flaps can close. Reconstructed means that the envelope is cut open and enlarged. My Flat Rate envelope was not reconstructed or modified, the flaps closed just fine, yet the postal worker won't accept it. She stated that since the envelope is not flat, it is modified.
This is incorrect and against the postal rules & regulations, and has happened on more than one occasion.
I have filed a complaint on the USPS site twice, yet haven't heard back from them. My next step is my state Office of the Attorney General.
We have to stand up, unite, and file a Class Action lawsuit against USPS. This would deliver the message for sure.
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