I have scheduled appointments with Empire Carpets that are then canceled on the day of, the excuse being that there is no representative in the area.
"Why make the appointment in the first place?" I asked them?
"Because we never know whether there will be reps in the area until the morning of the appointment."
"Meantime I have taken half a day off work. Is this really how you do business?"
"I'm sorry, but there are no reps in the area, we will have to reschedule."
And so on with the broken record technique. No attempt was made to send a representative and they defended their lack of integrity like it was perfectly normal business practice.
I don't know how a business that doesn't honor its appointments or respect its customers is able to still be in business. It is disgusting behavior.
If anyone can shed light on this matter I would be immensely grateful.
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