Hi, my name is Jackie Tincher and I work in Executive Customer Care at StubHub.com. We have been trying to respond to consumers via MeasuredUp but I wanted to encourage customers to reach out to us directly as well. We recognize we aren't perfect but would sincerely appreciate the opportunity to help resolve any open issues customers might have with us. While monitoring these postings and this blog in particular, we have actually changed some of our policies as a result. The feedback is important to us.
If you need assistance from Stubhub for anything, please don't hesitate to reach out - we have established an email address that comes straight to our department and not into a general queue for immediate and personalized follow up. Please email us at [email protected].
Myself or one of my staff would welcome the opportunity to assist you.
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