I was checking my bank acct online and noticed a $39 charge from classmates.com that I did not authorize, so i called the number listed beside their name on my acct. I told them that I did not authorize the charge and that the money needed to be returned to my acct in full. The man I was speaking to said that if I had read closely when I registered for the one year trial for $9.95 that no refunds will be given for any reason, I told him I did not authorize this and that the money needed to be put back then asked to speak to a manager. He put me on hold came back and said all managers were busy helping other people, I said I would hold for one. He said he couldnt keep me on hold, but would check to see if a manager was yet available, came back and said they were not. I told him again, very angry at this point, that my money needed to be put back in full because I would not and did not ever ok this. He told me it was oked when I set up my year trial. That it's there in the print that when you ok the year trial you are giving them authorization to take money out in a years time. I told him I would never have agreed to that, that I had found the person I was looking for and had opted out of any future things from them. I also told him that both my daughter and I are disabled and on a very tight budget and we need that money to pay bills, buy food and such and did he understand this. He said he did understand but there was nothing he could do and that if I didnt calm down he would have to end the call. I again asked to speak to a manager and he terminated the call. I had already gone to my bank and filled out the dispute paperwork for the charges. I called my fiance on my way home to tell him what classmates had said and he told me to call the bank and update them and see what they had to say. My fiance then proceeded to do some research online about classmates and found hundreds upon hundreds of complaints against them for the same thing they had done to me! We found a site called Internet Crime Complaint Center that is linked to the FBI's website complaints. My fiance suggested I call classmates.com back and tell them that I had Internet Crime Complaint Center website up and if they did not give my money back immediately I would be filling a complaint on the that website and that it is linked to the FBI. The woman I was speaking to got very anxious at that point and said that it wasnt all that serious and I didnt need to go to that extreme. I said yes it is that serious! You stole money from my account and you need to put it back! She them said that the man I had spoken to was only doing his job, but given the "special circumstances" of my life she would refund my money and that if I did file a complaint to "be sure and let everyone know how helpful classmates.com was and that they refunded my money when they didnt have to." My daughter witnessed all this as I had my phone on speaker and she was sitting here for the entire second conversation. Do not give up!!! Do your research and let them know you will be filling complaints, and not just with the better business bureau! They dont seem to care about that, but they sure dont want to be reported to the fbi! I wish you all the best and hope that you too can get your money back! Good luck!!
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