Please read below and you will realize how Hollister is nothing buy Scam Artists. Dead End after 8 emails and 2 long distance calls. And this is just some of the aggravation, the other is another email sent by Abercrombie stating the email address given to me is denied. Any response you might get is sent with the same words over and over, and over.
They gave me a ref# 090928-000422 that means nothing!
No calls, no nothing!
Comments:
I would like a call regarding (2) shirts I was told by your stores I could not return. This will be my 3rd email. If I do not receive a call, I will contact your corporate office. I've had enough games.
Subject: Returns/Exchanges
Discussion Thread
Response (Ted) 09/29 09:16 AM
Dear Customer,
Thanks for emailing us at Hollister and taking the time to share your views about our stores. It is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams.
All feedback from our customers, whether positive or negative, is valuable and we appreciate the time you took to tell us what you think. We apologize that you were not able to return your shirts at one of our stores, but all store purchases must be returned at one of our stores, and the store managers have the final say on all store returns. If they have decided that they cannot accept your returns, their word is final.
Thanks again for letting us know what’s on your mind.
Ted
Customer Service
Hollister
Customer 09/29 08:58 AM
It has taken this long and this many emails and long distance calls
For this response, I'm sorry, but this unacceptable. I will be
Reporting this to the Better Business Bureau and Attorney General
Today. I will never shop at Hollister again and I will let everyone I
Know what Hollister did to me. Please forward me Hollister's
Corporate address immediately Michael. The items I purchased need to
Be returned and I need that to occurr immediately. I don't care what
The immature high school kids you call managers make up to look cool
Say. I purchased these items and they obviously put the wrong tags on
Them. Please have someone call me long distance like I had to call
You. I need to return these items and I want my cash back this week.
Response (Michael) 09/29 08:36 AM
Dear Customer,
We're sorry to hear that you have not yet received a response from your
Previous emails. I apologize that the service you received from us did
Not meet your expectations. We continually strive to provide quality
Customer service at each of our stores. Thank you for the time you took
And your attention to detail in your description of what happened at
Our locations.
Unfortunately, all items purchased at our store locations must be
Returned to the store, and all returns are processed at the manager's
Discretion. Because of this, we are unable to override the manager's
Decision to not accept your return.
Rest assured, I will absolutely forward your feedback regarding your
Recent store visits to the district manager and the correct business
Departments. This will help to ensure that you and others receive
Better service in the future.
Thank you again for bringing this matter to our attention and I do hope
That this experience with us does not shadow your perception of our
Company.
Michael
Customer Service
Hollister
Customer (Entered by Michael) 09/29 08:36 AM
2nd Email due to no response
Forwarded message from
Date: Thu, 24 Sep 2009
From: Customer
Reply-To: Customer
Subject: IMMEDIATE Assistance with a return
To: [email protected]
I tried to return (2) shirts at one of your locationso n the way home
From work and the cashier said I have to check to see if you can return because we've had issues lately. She then called a so called Manager who stated I could not return the shirts because the tags showed the wrong color? And that I needed to bring them to the store I bought them from. (I had my receipts, they never left the bag.) I told him I live 2 miles away and that I wasn't planning on driving an hour away to return these shirts. He said "he didn't care, and that I had no choice! He then said it again, he didn't care and I had no choice". I cannot tell you how much I have purchased at Hollister, yet when you return something that did not look right when you brought it home, Hollister will not accept it back! What a business?
I had to pick up my son at daycare and drive 1 hour back to the store of purchase to return the exact items I purchased. When I got there, I
Waited 15 minutes in line because the cashier was new and when I was
Finally next, she stated she did not know how to do returns or
Exchanges and needed her Manager. I waited for the Manager who refused
To give me her name, I asked 2 times and she refused to tell me. This person stated she could not return the items
Because she was "fore warned" not to by another store. So basically,
(on purpose made me drive 1 hour,
Wasted my time, my gas, everything, again on purpose) as they immediately called and told them not to return them. I told her so called Manager who was nothing less then rude, actually ruder than the other store, believe it or not, that I drove 1 hour to return
These shirts and I would like my cash back immediately. She said "she
Did not care" handed me!
Another card as the other store did showing writing down an company email address and if I wanted to,
I could email you, customer service, however, it would do no good. I
Said what? She said, we have to give you this email address but "it
Will not do you any good!" I told her she was horrible and she told me
"she could be worse and for me to choose", which made no sense. She
Stated the "color" on the tags were the wrong color and that one of
Tags was attached to the shirt on the wrong side? I have no idea what
She is talking about, and again she said "she didn't care" all in front
Of customers making me look horrible. I told her it was not my fault,
This is what I bought. She stated "she didn't care and that she refused
To return it". I was so upset and I couldn't take it anymore and to
Leave, extremely upset. While I was walking away, she started laughing
And said "have a good night, good luck" all in front of customers.
Before I left I was going to purchase another shirt that I found on
Sale and she stated again the tag on that shirt was showing the wrong
Color and she could not sell it to me. I could tell she was doing it on
Purpose at that point. I asked her to hold the shirt until I emailed
You, and she refused.
I wasted my time, my gas driving an hour from home and I want my cash
Back immediately. The shirts do not fit, and they are the shirts I
Purchased. I have never shopped at Hollister before and I have heard
From other people that they were also treated badly when returning
Anything as well, now I know they were telling me the truth and then
Some.
I am requested a call back immediately!!! And I need to return these shirts. My phone# is: % which never occurred. The behavior was as though you hired high school drop outs and made them Managers, maybe because it was cheap labor, not sure, but because of how they treated me, I will never go back!
All of anxiety, and high school type drama was horrible!!!
None of these individuals should not be in customer service, and that's putting it mildly!
Customer
09/28 08:59 am
Name:
Country: US
State: Comments:
I would like a call regarding (2) shirts I was told by your stores I
Could not return. This will be my 3rd email. If I do not receive a
Call, I will contact your corporate office. I've had enough games.
Ph#
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