I sit waiting, some six weeks after I paid nearly $2000 for a set of garden furniture (table, chairs, umbrella etc - you get the picture) and still not a single stick of furniture has arrived. This despite being assured first by a store manager, then by the online sales support rep then the delivery scheduling rep that, whilst the umbrella was on backorder the table and chairs would be delivered within two weeks. Had I been told the truth I would by now be sitting on a brand enw set of furniture from West Elm (how I wish I had bought from West Elm).
Just got off the phone with Nicole (800 237 5672 x5067) who told me that the best they can do is deliver on the 31st of August (oh but they'll refund my $70 delivery fee). Which is great, because I live in Seattle and by 31st of August I'll be able to have them put my outdoor furniture straight into my garage, where it can stay until summer comes again next year.
Don't buy anything from Crate & Barrel, well not if you ever actually want to have it delivered that is.
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