When I started with this company it sounded like a great deal. They were offering plenty of magazines that I was interested in. So I started paying for my magazines and without delay they started coming in.
The magazines that were coming in were ones that already came with package. The other magazines that I was suppose to receive I was to choose from a list that they would send to me. Along with this list I was to receive a free gift, a watch.
After not receiving the list after 2 payments (2months) I called and asked to cancel because I was paying for product I was not receiving. During the phone call the woman on the phone said that not receiving the list wasn't grounds for cancelation and she would resend the list. She also insisted that there was more to my reason for wanting to cancel. I told her that was unacceptable and that I would cancel the card in which they were charging.
She said that if I did they would send me invoices for each payment that I owed and a new list. Then I received a letter stating that they would send me invoices on my account but no invoice or list came with it.
About 2 months after not receiving any invoices or a new list but countless phone calls on how my account is pass do I wrote them a letter stating what had happened and that i wish to cancel the account and all charges be erased. I received another letter stating that I should call customer service and that they we could come to an agreeable conclusion.
Talking with another customer service represenative I told her what the company has done and then I demanded that my account be canceled an any money owed dismissed. She told me not to tell her how to run her company and hung up on me.
I called them back and asked to talk with the manager of the customer service department. Once I got ahold of him I told him what I was suppose to receive and what I was receiving and even the situation with the invoices and the list and I told him that I wish to cancel the account. I even explained to him that maybe I received the list the first time but threw it out but they were suppose to send me a second one with invoices. After not receiving either I found it hard to beleive that I even received the first list. He said he would personally put the invoice in the mail but that the whole situation was still not a reason for cancelation.
Now my account is with a collection agency and some of the magazines are still coming. I'm still not receiving everything that was discussed. If this company was smart they would cancel my account now. If you pay for 1 year, monthly (12 payments) and you are supppose to receive magazines for 5 years that means every payment is 5 months of magazines. I paid twice and which is 10 months. I'm not asking for a refund just a cancellation of the account and the rest of the charges. But 10 months is approaching so now Im lost on what to do other than go to the Better Business Bureau and report the incident on sites such as this. But, my last step will be an attorney.
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