I ordered a Sony TX1 and authorized a payment of $309 on my credit card. A sales person called me the next day to try and sell me a battery and memory card. I told him I did not want either. He was extremely aggresive and pushy and I realized later went ahead and ordered the charger for me! I called them when I noticed my credit card was billed $ 348 instead of $ 309. They told me I ordered it and they have shipped it to me. I told them I never ordered an extra battery and have no need for it. They told me I would have to either refuse the entire order or send them back the battery within 21 days. Tommy is the manager I spoke with. Unbelievbale rude and just a nightmare to deal with. I told him I am leaving the country for a month the day I am receiving the battery and did not have the time to take the extra battery to a post office and ship it back. They told me they could grant me an exception to send the battery back once I return. I said okay, let's do that. Tommy comes back on the phone 30 secsonds later and says sorry we cant do that! You need to return this within 21 days! I said 'you just told me, I could return this once I'm back'. He said yes, but actually I just checked and you would need to return this within 21 days. They have absolutely no customer service at all. Terribly rude and even though their prices may be cheaper (only marginally) dealing with them over the phone or email (which by the way they dont respond to) is just not worth it.
I will NEVER buy from them again.
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