This is my personal experience with A Sensory Sound System. I booked this company and gave them $100 for a deposit. I was confident that their advertisement claimed 100% Refund in the event of a cancellation. I did not intend to cancel but it was sort of nice to see that they had that option. Unfortunately in February I got laid off my job and had to make decisions on which vendors I had to cancel since I could no longer afford them. A Sensory Sound system was one of them. I sent in the cancellation form along with the copy of the contact they emailed me as Dave instructed me. That was on 3/17/10. Today's date is 5/01/10 and I have not yet seen my refund. I have made several phone calls and spoke to Ryan various times telling me he would call me back with a status but I have yet to receive a phone call from this gentleman. I have left them various messages and have sent them an email to no avail. I will be contacting not only the BBB but also the State Attorney's office so they can check this operation out. I wish I had seen the numerous complaints about this company prior to booking them. Oh and one more thing, they were however prompt in calling me every month after I booked to see if I wanted to put more money towards the booking, yet now that I'm looking for my refund they do not return my calls. Be careful with this company, needless to say I would never recommend this company. I will update this site after I officially submit my complaint to the BBB and State Attorney's office and I urge whomever has had a bad experience with them to do the same. If the State Attorney's office gets enough complaints they can get their operation shut down.
0 comments