First of all, I'm kinda glad that I'm not the only person reporting Woman Within as a total rip off in the billing and customer service department. I have called Woman Within several times, wrote an e-mail, and even wrote them more than one letter trying to get my problem resolved, however, one day I was on the phone for over an hour getting the run-around constantly being sent from one person to another, talking with over five different people each one telling me something different without any results.
I orginally ordered buy one pair of capris and get the second pair "free" that were in their catalog for $29.99 and was billed that price, but only one pair came, so I called (several times, trying to get a real human being) that spoke English and tried to find out what the "deal" was, where was the second pair. That day, I couldn't get anyone, so I sent an e-mail to woman-within and waited a week before an answer came back (from Romaans saying that I was mistaken, and they had never had such an "offer." (I had thrown away that catalog) so I immediately tried to call and cancel the second pair. However, I received a bill for the second pair, and for something else too.
I sent what I thought was my final payment of $21.00 as the last bill had shown, and asked them to close my account, and cancel any so-called back orders and quit e-mailing me, and quit all catalogs (which just last week I received 5 or more plus-size catalogs from different companies).
I am not a plus-size, but I thought it was the perfect answer to order for my family and friends for gifts! Until the nightmare began... And still hasn't ended. I have called every toll free number they have given me. I even called them again yesterday, asking to speak to a supervisor, which I could never get one, just a person saying, she was authorized to take supervisor calls. I told her I was trying to resolve the issue, I was willing to pay, but I never received the second pair of capris, and I didn't know what the second item they were charging me for. She then claimed I never paid for the first pair, and they had cancelled the second pair. NOT!
Back in Sept. I spoke to a young man that said, he was the "Bank" and not with the company. But he had many calls, and told me to continue writing in, and calling, as he had had others who had to call in 4 or 5 times before their issues were settled, but I had the Bank call me back today, wanting me to make a payment! I explained to the guy today that I didn't owe anything & the charges were false, as I never received the capris and whatever else they were charging me for!
So, who can help all of us?
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