Instead of me stating what happened, here are emails to trimlife and a returned email that tells the story.
Back in August I ordered Trimlife with the
expectation of receiving a free 3 night vacation. I
still have the certificate which states that I had to
wait 35 days before the vacation certificate would be
mailed to me AFTER receiving the product (you know to
make sure I went past the 30 day refund policy).
Anyway, I called back in October (October 17th) to
tell Customer Service I never received it and it was
resent to me.By the time I received it it said it
would expire in less than two months (December 31)!!!
Who has extra money around Christmas to take a
vacation???!!!
I called 1-888-829-2430 and spoke to a mananger who
identified herslef as "Steph". She told me she owuld
not give me the name of the President of the company
or any other name so I could escalate my problem to.
I called back and spoke to Jason and was told Gary
Galin (CEO) no longer worked for the company and when
I asked for the name of the person who was taking his
place Jason stated to me he could not give me the name
of the person.
This company is dishonest and needs to be reported to
every website priding itself on consumer education on
products BEFORE they buy it starting with
usacomplaints.com and the better business bureau.
Here is the response from Trimlife:
"Marv Dorner - TrimLife, Inc."
wrote:
Mechelle,
You were referred to me by a member of my staff.
The vacation offer you were referring to was stopped
shortly after your
initial order, because of the proximity to the end
of the year.
I apologize for the length of time it took for you
to get your vacation
letter, but that is handled by a third party who was
managing the
vacations.
I can offer you an alternative free gift that we
have been sending our
customers, instead of the vacation. They include:
* Pilates workout tape
* Hand-held massager
* Spa Bucket
I will also offer you a free bottle of our
Multi-Vitamins, with no
autoship or expectation of continued use.
Again, I apologize for the length in getting this
issue resolved, but we stopped the vacation offer at a time where customers would still have time to use them. Millions of people travel over the holidays, and many
were excited by the offer to get free hotel and resort stays over this time. Unfortunately, the vacation did not meet your expectations.
I will get your new free gift and multi-vitamin sent
out to you shortly
after receiving confirmation from you. If you could
also verify your
shipping address, that would be great.
Thank you, and have a safe and happy Thanksgiving.
Marv Dorner
Operations Manger - TrimLife, Inc.
Here is my response:
I do have a question. Why are Customer Service
Representatives that answer the number 1-888-829-2430
have the authorization to have discretion with giving
the names of their superiors? The names? Not their
direct telephone numbers but their names? I had to
call the County Assessors Office along with the
Secretary of State to file a complaint with the
Attorney Generals office because a supervisor who
identified herself as "Steph" and an employee by the
name of Jason told me if Steph didnt feel it was
necessary to give me the name of another supervisor
there was nothing they could do. An employee named
Amanda said the same thing. So I figured the Attorney
General's Office would be able to at least get my
complaint heard and have the proper individual respond
to me. "Steph" told me my problem was
resolved-meaning there was nothing else they would do
so for me to basically get over it.
A member of your staff referred me? I emailed you
directly.
This is the best Trimlife could do as an alternative
gift? I ordered the product FOR the vacation. That
IS why it was offered. Order the product, wait 35
days so you cant get a refund and then wait for your
vacation voucher.
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