I sent a later to this company to cancel my membership. I talked to a Representative named Emily and she advised me on the charges in my account of $30 which I paid that same day with my Cc. Seven months later, I received a letter from them saying that I owe a total of $149.00 and that my account was in collection. I called customer service and get this rude girl on the phone who tells me that they was nothing she could do giving that she does not see my letter of cancellation in the system. She asked me to send her a copy of the certified confirmation mail. How convenient. Now is my word against theirs. For the entire year, I have never been to that Gym. Not even once. Because of a medical condition that I was diagnosed with, I could not go to the Gym. I advice her to look in her system to see if I have ever been to the Gym since I enrolled. She denied my request to talk to a supervisor or manager. How is this fair? Only to think that I referred so many people to them. I will make sure I let anyone who care to know about these immoral and unprofessional company.
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