On 8/12 (Thursday) a man came to our door to sell magazine subscriptions from American National, Inc. He said he was 18, married with a 2 year-old son. My husband pitied him and bought three subscriptions. He paid with a check (I can send it as an attached document if you need) of $299. The next day (8/13, Friday) my husband sent the company an email (time 7:28 AM) asking them to cancel one of the magazines. I realized we would not be able to afford it, so I sent them another email (time 10:18 AM), asking them to cancel two magazines. Later that day I did an Internet search on them and found many complaints from customers. It seems they were once/are still called Overachiever Enterprise and some complaints mentioned both companies. The NC Better Business Bureau rates them "F", with twenty-four customer complaints, FOUR resolved (http://winstonsalem. App. BBB.org/commonreport.html? Compid=205145213#Complaints). After reading the negative reviews, I decided to cancel the subscription. Unfortunately, our check had been deposited (the back is stamped "American National, Inc."; I could email/mail you a copy of it). I called the phone number in the receipt (877-547-6927 x2) to ask for a refund and left messages; no answer. On 8/19 I was able to speak with someone in their office. I gave my husband's name, invoice number, check number. To my surprise she told she could only refund if I told her the name of the salesman. I called my husband at his office; he tried his best to read the name. I called her back and gave her what we guessed was the name; she said nobody with that name worked there, so, no refund. I was so upset I started talking to her in Portuguese (my mother tongue) and finally hanged up. The front of the receipt reads: "You the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See attached notice of cancellation form for an explanation of this right." The back reads: "Refund procedures: Any request for a refund must be in writing and sent or faxed to THE COMPANY ON THE FRONT OF YOUR RECEIPT, CUSTOMER SERVICE DEPARTMENT.in order to avoid delays in making refunds, please, mark the outside envelope with the receipt # or Company name. We reserve the right to request proof of payment (e.G. Canceled check)." There is no mention of having to provide the salesman's name in order to get a refund. Since the receipt had no fax number, we emailed copy of the invoice and the check.in the email we explained that we expected to be fully reimbursed or we would take legal measures. They never contacted us. I finally reported to the State Attorney General and got a letter yesterday saying the company promissed to refund the whole amount. I don't believe they're going to mail the money, but will write an update if the miracle happens!
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