I also spoke with claude at tca who told me the same thing about being denied the rebate.
I also believe the problem is borne by hsn who chooses to do business with tca and who guaranteed my $40 rebate.
I just wrote this letter to hsn but tca should also take note
Dear Mr. Bozek,
I have a complaint about the advertising at Home Shopping Network on. I'm furious about this!
I Purchased the Brother MFC-5100C during an on air promotion with the understanding that I would receive a $40 rebate on this product. I just received the following email from TCA Rebate Center of New Rochelle,
New York:
"Thank you for participating in our rebate promotion. Your rebate submission has been received. Unfortunately your rebate is denied for the following reasons: INVALID INCOMPLETE OR ALTERED RECEIPT DATE If your submission was denied for missing information please mail a copy of this message WITHIN 30 DAYS with required materials to: TCA Rebate Resolution
Dept 145 Huguenot Street Suite 105
New Rochelle NY 10801
In Canada
please mail to: TCA Rebate Resolution
Dept Suite 620 4A - 3421 Portage Ave
Winnipeg MB R3K 2C9
This is an automated acknowledgment—PLEASE DO NOT REPLY E-mail replies to this message will not receive a response. To check the status of your rebate on-line go to: www.wheresmyrebate.com If you have a question about your rebate please call us at (914) 633-0977
(IN CANADA: 1-866-723-4645)".
I immediately phoned TCA Rebate Center and spoke with Claude #104 who told me that I did not include the receipt and the rebate was denied.in fact I mailed and documented the following items in the envelope which was sent via registered mail: 1. Receipt
2. UPC code from box 3. Completed Name and Address form with email. This as directed on instruction sheet inside printer box.
Since my conversation with Claude at TCA, I have spoken with three representatives of HSN who have told me that it is NO LONGER HSN's responsibility to deal with the rebate, that I must endure the time and frustration of the run around with TCA Rebate.
In Fact I was told by BOB today 11/22/03 that the customer is only 3% of the sales equation and that 97% of the sale is selling the product, the customer is the least important part of the purchase.
I am truly concerned as a consumer and "Customer" of HSN that I am not important. More importantly as a Manufacturer and a Vendor to HSN I am REALLY unhappy, because if you treat my customer like this, it reflects
badly on me the Manufacturer of product.
I haven't been satisfied at all with Home Shopping Network in the past, so I guess I shouldn't be surprised by this. I'll definitely be flipping the channel away from your network in the future; I'll definitely
tell people I know to stay away.
Given my complaint, here's what I would like Home Shopping Network to do: I expect an apology for all the customers that have been denegrated to being a minute part of your organization and the reason you exist.
Secondly I do expect a check for $40 or a UPS pick for the MFC-5100C and a 100% Refund including cost of shipping for Breach of Contract.
Thanks for letting me vent my complaint, and I hope to hear from someone very soon.
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