Where to begin with this company...
My latest experience is with their customer service team: Michele, and Jenny (id# JD). At least jenny was nice, Michele was just down right rude, however neither has any idea what customer service is.
I have been a customer for a long time, and for the most recent 2.5 years it has been in my name. So 5 months ago, I moved, was charged to close out my previous service and to start up at my new local. Which in itself is complete BS. With the move I decided to try their phone service and cable TV This is a fee of $146/mon. I fell behind the last two months unknowingly because of some additional charges that I was unaware of to begin with. It was all done online, and I did not get a paper statement to review. So my service was shut off, and without an warning or phone call. I received 1 call to my cell phone the day it was turned off, and returned the call two days later to set up a future payment for 5 days later. Well long story short, this was not acceptable. I spoke with people all the way up the chain to Michelle to see if there was anything that could be done. My history didn't matter, the future payment didn't matter; there was no compromise whatsoever. So finally with Michelle, I was too the point of threatening to cancel my service. She said that it didn't matter, I wasn't paying as it is, so what's the difference. Seriously? Is that your idea of customer service?
The difference is this Michelle, who I'm sure after my conversation with is no more intelligent than a 4 year old, you're industry is on the verge of decline. Cable is on the way out! IPTV will soon be here, and at that point your archaic business model will die. Your telephone service is a joke to begin with, not to mention an attempt to catch up. The only half way decent product is the internet, but there are plenty of other providers that offer equal service. You just lost a customer who was paying for all 3 of your services, HD, tivo, and HBO. Not only did you lose a customer forever, but you lost one that will also discuss it with everyone he knows, and recommend any other service that is out there over yours. Comcast, you're obviously big enough that 1 customer will not affect your bottom line. But I will do my damnedest to make sure everyone I know cancels their service too.
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