I had a horrible experience with Sirius - it started last Friday when I was on hold to speak with a representative for 30 minutes. I tried calling again today and was put on hold by a representative for 20 minutes - I was surprised when the phone rang and I got a new rep who had no idea why I was calling. Needless to say I was not happy. I was calling to activate a free radio subcription for my mom that was activated w/o her knowledge by the dealership she bought it from and she lost out on the free 6 month trial. I wanted to actually get the free trial, but was told by sirius that was not an option. I have been a long time Sirius subscriber and they just lost out on a potential customer along w / leaving a horrible impression on an already active user.
At this moment - i loathe sirius's call center and customer service.
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