I found this company online, as I was looking for a minibus for our family holiday. We sent our details through back in February it's now June. I received an email in February stating * In order to confirm your booking, please fax a copy of your driving licence and one other form of ID (such as passport, utility bill, bank statement etc...) to 0116 268 0978 or email a scan of it to [email protected] * We contacted A1 National van hire on several occasions as we were concerned that we haven't had any further correspondence and was concerned as we haven't actually got a confirmed booking, we also needed vehicle registration number for our ferry crossing. Every time you contacted these jokers, they would put you on hold with no explanation and keep you waiting. They advised us that they haven't got this 17 seat minibus and it would be out-sauced to another company and we didn't need a reg. As my holiday is a month away and i'm responsible for 13 other people I called them and told them not to continue with the booking! The BOY I spoke to was very abrupt and displayed no customer service skills. His attitude was appalling. As he had our credit card details he said he would take the payment from my card without authorization. This only added to my concerns. I contacted trading standards and canceled my cards. I called them back and spoke to Paul Harding if that was his real name. I asked to speak to a manager, he said I am the manager on this occasion FISHY! I asked him who was the manager for this company and the owner which he wouldn't give me!!! I advised him if he wants to take me to court I would gladly see him there to fight my corner. He said I would strongly advise you not too do that as we would win and you would have to pay all the court costs... I am now using a reputable company and can look forward to my holiday... Never use a1 national van hire!!!
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