My family came to eat at this Burger King in St. Louis. We've never have had a problem with Burger King before but we did with this one.
We were in line getting ready to order and man came up to the counter said he has been waiting 10 mins for his order and he had just ordered a whopper meal. The girl working the registers didn't do much to help him and the manager had to step in to help. They did have whoppers made and ready to go and the person filling order didn't put the order out. The manager did get the order to the man but was not good at listening to the man. The man told him what he ordered but the manager kept ask him if he wanted cheese and the man kept telling he just wanted his order since he had told him what he ordered and paid for.
When got to order the girl running the registers was trying to take two orders for multi-person families on two different registers at the same time. She would get one person's order from one party and then get one order from another party and go back and forth. She didn't get very far and she ended up getting confused on the orders fast. After the Manager got done dealing with the Man that got his whopper order late he stepped in to help. He had to clear out bother orders and both parties had to start over. My family got up there the manager took our order. He still was not listening very well. One of my family members ordered just a fish sandwich and just a medium sized water and looking at the ticket right after the order he put her down for a Medium sized fish sandwich meal. Then handing us our cups he handed us four medium sized cups and 2 small. When there should have been just two medium cups for our whole family. The manager for each meal that was ordered kept asking if they wanted cheese on even if it was something that normally didn't have cheese. Got a little annoying. We got the food as we ordered it was done in a reasonable amount of time.
The fountain where we filled drinks was out of medium lids and was low on everything else and looked like that area hadn't been cleaned in awhile. The front was busy trying to keep up with the lunch rush and the getting behing and taking orders so we just dealt without lids for the moment. Asumming that somebody would be out soon to refill them. We found our seats and after a little bit we found that little black ants were all over the wall near the windows we were sitting. We look around more closely in the area around our tables and there was dust and dead bugs on the ledges on the wall and upper ledge of the seats. The floors look dirty they look swept recently but needed to be scrubed bad. As we were getting done there was a worker that came out to sweep the flor he swept in an area where there was no customers sitting. He walked right by the soda fountain where there was no lids. After finishing the little area he swept he sat down and didn't look like he was going to do anything else til cumstomers were gone in area were there were at least a several customers all the time. We got up to leave and refilled our cups on the way out. We found the overstock lids in the cabinent underneath. The whole time the worker watch us do this and didn't get up to do his job. We needed to go to the restroom but didn't want to see what condition they were in. Some majoring cleaning needs to be done and the manager needs to listen or be replaced.
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