Complaint / review text:
Dear help desk,
Thank you for your prompt response. I just want to make sure that we are clear on the verbiage stated in this email versus the email I submitted to the better business bureau of the problems I'm having with my cell phone in which the screen is currently black and white.
1.) Are you stating that there is an technical facility in Chicago and that it is called a Full Service Cricket Store even though Corporate Store says it's not a technical facility in Chicago that will trouble shoot my defective cell phone?
2.) In the report I submitted to the Better Business Bureau, even though I informed you I was already visited the Corporate store for assessment. You are recommending me visiting the nearest Full Service Cricket Store for an assessment again? If so, where is the Full Service Cricket Store located and why wasn't that information submitted with your response email as of 5/27/2010.
3.) Stated in the email you submitted to me; are you referring my defective cell phone as a headset? If so, why?
4.) And waiving the $50.00 upfront fee for another cell phone was not also addressed in the email response you have sent to me. Who makes the decision to have the $50.00 waived for the tremendous amount of inconvenience of time, research and having a defective cell phone again I have experienced within the last 3 days?
This sounds like I being pushed to the side in a professional manner by the Cricket Customer Relations Team. I feel no one actually read the report I submitted to the Better Business Bureau even though I was very thorough of my bad experience I'm having with Cricket Service in the report.