On 2/3/10 I went to the corporate store of cricket located on 1616 n Mannhiem Rd in Illinois to get a loaner for my defective cell phone. My phone screen has been freezing and pad doesnt work at time. I had the phone for over a year and plus I paid insurance on my cell phone for over a year.
The young lady customer rep and she was very nice stated to me that they don't do loaner's and if i wanted to have my phone repaired I will have to pay $35 up front just in case the cricket repair technician finds out that the defective cell was not damaged by me. If they discover that the defective damage was not causd by me, they would credit the $35 onto my cricket account.
So I laughed and looked around to see if there are TV cameras on me because at that moment I felt like I was being PUNK"D.
The customer service rep openened the back of my phone up and stated. See that green mark there inside the back of my cell phone indicates water damage and erosion. And she stated, she's not accusing me of dropping my phone in water but we just want to be sure.
I'm thinken to myself on professional level All in ALL! She's telling me the cricket corporation says I'm lying.
Wow!
I asked the customer service rep, what is the purpose of me paying insurance on the cell phone I purchased from cricket. She stated to protect your cell phone if it's get lost or damaged, but the cricket corporation still requires a $35 upfront fee. She states it's like paying for car insurance and your paying a dedcutible.
I told her I pay full coverage on my car insurance and I don't have to pay an deductible.
And she was speechless and she apologizes and gave me her business card.
I stated to the customer serice very nicely.in reality paying insurance on my cricket cell phone serves no purpose in the cricket corporation. The money paid for insurance is just a financial loss I will have to take. She shruggs and apologizes.
I said thank you and told her it wasnt her hfault and she is just following Cricket Corporation policy
and procedures.
I walk out feeling very insecure about being a customer with the Cricketwireless Corporation.
In this case the Cricketwireless Corporation should discontinue the insurance they offer their customers because it serves no purpose.
We that there is a constant climate change in the enviromental. The air or climate changes caues defects in the cells but no one is stepping up to the Cricket Corporation.
Majority of people these day cary their phone with them 24/7. Has anyone ever stop to think why water builds up in cell phones.
It called climate change people!!!
Why do hard working tax pay people like us have to suffer for the benefit of the cell phone corporations like CricketWireless take advantage of their customers with theirr useles insurance policy.
Jobs are hard to find and times are hard. The amount of money I paid for insurance on my cricketwireless cell phone could have been donated to some who really needs it.
Here"s to you cricket corporation!!!
Bobby Glove
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