Complaint / Review
Wal*mart
Wal-Mart MISLEADING customers AND REFUSAL to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee - oatmeal to go

Wal-Mart MISLEADING customers AND REFUSAL to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

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Dear Sir,

1) We shopped at Wal-Mart [Dufferin 3106] in Toronto, Ontario, Canada on 22 April.

2) "Oatmeal to Go" - "Maple & Brown Sugar flavour" - Oatmeal-Bars was marked on the shelf as "OTG M B S " for $2.

3) It scanned for $2.64. Please see attachment WalMart22Apr10.jpg.

4) The "Customer Service" centre cashier with a name-tag "Emily" REFUSED to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the POSTED "scanning-code-of-practice price-accuracy-guarantee" AT EACH CASH-REGISTER, the customer gets the first item free if the item scans for a price HIGHER than the shelf-marked price.

INSTEAD she started HARASSING US AND ARGUING, AND REFUSED TO GET THE store-manager as per our request to her.

5) Then came another "customer service manager" [with a name-tag Jennifer]. BUT NO requested store-manager [IN SPITE of our REPEATED requests].

6) We were NOT permitted to get a photocopy of the INCORRECTLY marked shelf-price-sticker.

OBVIOUSLY IT EVIDENCED that [AT LEAST in this case] Wal-Mart is MISLEADING consumers about the price AND OVER-CHARGING THE PUBLIC.

Sincerely,

Ron Waters