I called to file a claim after much triuble contacting them (ohone calls and email) I was informed they no longer handle my area. It seemed odd because they never missed receiving monthly payments for the 13 months. I asked when this was decided and was promptly cut off. After callinf every day it was a week before someone answered. I asked when they stopped servicing my area. After a long pause he said in May and they would refund one month. I asked why no one was notified, no answer. Next day I received an email stating everyone in this area had been notified by email in May. I have never been notified and neither has my daughter. I keep all deleted emails in the trash bin on my computer there have been no emails from them. I had to pay a serviceman $223 to repair the appliance. I believe they are a ripoff and are taking money fraudulently from consumers. I cannot reach them again after repeated calls.
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