These guys are not honest. They do not have published rates and depending on promotions, some may be paying a lot more.
We were a member for a while and realized that we were paying twice what new members were paying. So our whole family joined YMCA.
Recently my kids joined WOW just because they could walk to WOW and Y was far. One of them though initially had second thoughts and cancelled within a day and was assured that his processing fee will be returned. Couple of months later he changed his mind and decided to rejoin but instead of crediting the fee which was already due to us, they took a new processing fee (company policy!) but i was promised that his dues for next couple of months will be adjusted so that the monies will be refunded. It has been now 6 months and 4-5 phone calls. Last call the reception lady said that the only way to get this is to go to their website and fill out the form in contact us.
Let us all complain to BBB and attorney journal to force them to change.
0 comments