My son purchased a Ezip Trailz (UPC A69402714081) Serial # 6940 2714081 on 15 May at the Walmart store 2751 in Englewood, Colorado.
On 17 May he was riding this bike to work and drove off a low curb. This caused the front wheel to collapse and sent my son to the ground.in this mishap, my son scraped his hands, knees, and a scraped chin.in addition he also sprained his wrist. We had no injury claims.
On 18 May my son and my wife went to the Walmart store in Englewood, Colorado and asked for the money back and returned the bike. The local Manager of the Walmart did not issue a refund but gave them a phone number (1-800-527-0556) of CMI and assigned a claim number to it (L9777466). Throughout the last year my son repeatedly called that number, left message after message, and never got a reply nor did anyone ever answer the phone.
Since March I got involved in this process and also found out that Walmart is not very responsive. I had numerous emails and phone calls to Walmart that remained unanswered just like the calls to CMI. The only time Walmart is responsive is when they miss the point and think we are looking for a product. Once I explain the situation, silence will follow.
Since May 10 I have been calling CMI who's operator told me that a person named Cricket is assigned to this case and the extension is 20566. I called about every hour and nobody answers the phone. I find this strategy of Walmart very unethical and questionable!
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